Organizations focus on business as usual as they transform their
business operations. Initiatives that bring about business changes are
achieved through projects. Such projects bring about benefits for the
stakeholders and help the organization to achieve its strategic
In a rapidly changing and transforming world, the number and complexity
of projects continue to grow. Any project of reasonable complexity can
only be planned, managed, and delivered through project management tools
and techniques, enabled by technologies. Besides business benefits,
successful project execution demonstrate capabilities like problem
solving, value delivery, and risk management.
Building and maintaining long-term relationships with customers can be
achieved only through service delivery and solution excellence.
Competency development for delivery roles is therefore a mandate to
achieve the business objectives for any organization.
Large organizations also manage multiple service lines of their
customers and handle stakeholders across the globe. An effective
collaboration platform helps such global and diverse teams and functions
to imbibe industry best practices, learn from experience, and leverage
and enhance the tacit knowledge that leads to competency sharing and
Below are some aspects that an organization should consider in building project management capabilities.
Project management is one of the most important and crucial areas for
customer engagement and is a key element in the successful outcome of
any project. Any competency development program that blends the best of
external certifications and internal practices enable project managers
to handle projects systematically and effectively, leading to customer
satisfaction. Project managers must continuously enhance their knowledge
and project management skills to meet the high expectations of their
customers. A large organization must follow time-tested activities as
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