Pune-Deccan Chapter

A session on banking was conducted on 31 January 2010, at PMI Mumbai Chapter. The session was conducted by Mr. Jitendra Agarwal, national head - shared services, Debt Management Group, ICICI Bank.

In today’s competitive environment for many organizations, “survival” has taken priority over making a significant difference. There are projects all around which help make this difference and positively contribute towards performing in line with the desired future. Hence the success of the organization is heavily dependent on successful project management, he said.

 Mr. Agarwal began the session by explaining project management basics, and giving examples from the industry to emphasize his point. He then moved on to gap analysis in the service industry, explaining why gaps exist between project expectation and delivery.

He explained at length some of the effective techniques he had used in order to involve and manage stakeholders. He talked about the CEDAC (Cause-Effect Diagram with the Addition of Cards) technique, a combination of brainstorming and the fi shbone diagram, which is extremely effective in solving problems.

Finally, he gave an overview of the banking value chain and the major activities that a bank engages in. The interactive session was extremely insightful, and the audience benefited a lot from the experience of the speaker.